Terms and Conditions

1. Introduction and Acceptance of the Terms

Welcome to the e-commerce platform operated by Massmed Private Limited. These Terms and Conditions govern your access to and use of our website, including any subdomains, mobile applications, or other digital platforms associated with our brand. By accessing, browsing, navigating, or otherwise using our website, or by placing an order for any products offered on the platform, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

These Terms constitute a legally binding agreement between you, the user of the website, and Massmed Private Limited. If you do not agree with any part of these Terms and Conditions, you must immediately cease using the website and refrain from placing any orders. Your continued use of the website serves as explicit consent to these Terms, as may be amended from time to time in accordance with applicable Indian laws and regulations.

2. Definitions

For the purposes of these Terms and Conditions, the following capitalized terms shall have the meanings ascribed to them below:

• "We", "Us", "Our", "Company" refers to Massmed Private Limited, a company incorporated under the laws of India, having its registered office and business operations in India.

• "You", "Your", "User", "Customer" refers to any individual, legal entity, or representative who accesses, browses, or uses the Website, or purchases Products through the Website.

• "Website" refers to the e-commerce portal operated by Massmed Private Limited, accessible via desktop, mobile, or any other digital device.

• "Products" refers to any goods, items, merchandise, or services displayed, advertised, or offered for sale on the Website.

• "Order" refers to a formal request made by a Customer to purchase one or more Products from the Website in exchange for payment.

3. Eligibility

To access this Website and enter into a transaction with us, you must be legally competent to contract under the Indian Contract Act, 1872. Specifically, you must be at least 18 years of age, of sound mind, and not disqualified from contracting by any applicable law. If you are under the age of 18, you may browse the Website but are strictly prohibited from purchasing any Products or registering an account without the active involvement, supervision, and express consent of a parent or legal guardian.

By placing an order or using the Website, you represent and warrant that you possess the legal capacity to enter into a binding contract with Massmed Private Limited. We reserve the right to terminate your access to the Website and refuse to fulfill any orders if it is discovered that you are under the age of 18 and acting without parental supervision, or are otherwise legally incompetent to contract.

4. Account Registration and Security

You are not required to register or maintain an account with us to purchase Products on our Website. We offer a guest checkout option that allows you to complete transactions without creating a permanent profile. However, for an enhanced shopping experience, tracking orders, and receiving promotional updates, you may choose to register and create a user account on our Website.

If you choose to register an account, you are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept full responsibility for all activities, transactions, and communications that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. Massmed Private Limited shall not be held liable for any loss, damage, or unauthorized access resulting from your failure to protect your login credentials.

5. Products, Pricing, and Availability

We make every reasonable effort to display the colors, features, specifications, and details of our Products as accurately as possible on the Website. However, we do not guarantee that the product images, descriptions, or other content are completely accurate, complete, reliable, current, or error-free. The actual visual appearance of Products may vary depending on your screen resolution and display settings.

All prices displayed on the Website are listed in Indian Rupees (INR / ₹). Unless stated otherwise, prices are inclusive of applicable Goods and Services Tax (GST) under Indian law. Shipping and handling charges, if applicable, will be clearly displayed during the checkout process before you finalize your order. Massmed Private Limited reserves the right to modify, update, or change the prices of Products at any time without prior notice. In the event that a Product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel any orders placed for that Product, even if the order has been confirmed and payment has been processed. If your payment has already been processed for such a cancellation, we will issue a full refund to your original payment method.

6. Orders and Order Acceptance

The display of Products on our Website constitutes an invitation to offer. When you place an Order, it represents a binding offer by you to purchase the selected Products under these Terms. A binding contract between you and Massmed Private Limited is only formed when we accept your Order. Order acceptance is confirmed when we send you an email or SMS notification confirming that the Products have been dispatched, or when we explicitly accept your order in writing.

We reserve the absolute right to refuse, limit, or cancel any Order placed on our Website for any reason, at our sole discretion. Reasons for order cancellation or refusal may include, but are not limited to, limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, problems identified by our credit and fraud avoidance department, or delivery restrictions in your geographic location. If your Order is cancelled after your payment has been received, the full transaction amount will be refunded to your original payment source in a timely manner.

7. Payments

To facilitate a seamless shopping experience, we accept a variety of payment methods, which may include credit cards, debit cards, net banking, Unified Payments Interface (UPI), and authorized digital wallets. All payments made on our Website are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your sensitive financial information, such as credit card numbers or banking passwords, on our servers.

By initiating a transaction, you warrant that you are legally authorized to use the payment instrument chosen for the purchase. You agree to provide accurate, current, and complete billing information. Massmed Private Limited shall not be held responsible or liable for any payment failures, transaction declines, or unauthorized transactions that occur through the third-party payment gateways, nor for any losses arising from payment processing delays or errors.

8. Shipping, Returns, Refunds, and Cancellations

The shipping, delivery, return, refund, and cancellation of any Products purchased through our Website are governed by our dedicated Shipping Policy and Return & Refund Policy, which are incorporated into these Terms and Conditions by reference. We encourage you to review these policies thoroughly before completing any purchase.

While we strive to adhere to estimated delivery timelines, shipping schedules are subject to logistics partner availability, transit delays, public holidays, and unforeseen circumstances. Massmed Private Limited shall not be liable for any delays in delivery that are beyond our reasonable control. Any claims for returns, exchanges, or refunds must be initiated within the specific timelines and under the conditions outlined in our Return & Refund Policy.

9. Intellectual Property

All content, materials, and intellectual property displayed on or accessible through this Website—including but not limited to text, graphics, logos, brand names, trademarks, product descriptions, images, digital downloads, data compilations, software, and overall site design—are the exclusive property of Massmed Private Limited or its content suppliers, and are protected by Indian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Website. You are strictly prohibited from copying, reproducing, duplicating, modifying, distributing, transmitting, displaying, performing, publishing, licensing, creating derivative works from, or selling any content or property belonging to Massmed Private Limited without our express, prior written consent. Any unauthorized use of our intellectual property will result in the immediate termination of your license to use the Website and may subject you to legal action.

10. Acceptable Use and Prohibited Conduct

As a condition of your use of the Website, you agree not to use the platform for any purpose that is unlawful, unethical, or prohibited by these Terms and Conditions. You agree to comply with all applicable local, state, national, and international laws and regulations while interacting with our Website.

Specifically, you are strictly prohibited from engaging in the following conduct:

• Using the Website in any manner that could damage, disable, overburden, or impair our servers, networks, or digital infrastructure.

• Attempting to gain unauthorized access to any portion of the Website, other user accounts, or computer systems connected to our network through hacking, password mining, or any other malicious means.

• Using automated systems, including robots, spiders, scrapers, or offline readers, to access, extract, or monitor content from the Website without our prior written authorization.

• Uploading, transmitting, or distributing any viruses, malware, trojan horses, worms, or other harmful software designed to disrupt or damage the functionality of the Website or any user's device.

• Engaging in fraudulent activities, including placing fake or speculative orders, using stolen payment instruments, or impersonating any person or entity.

• Using the Website to harass, abuse, defame, threaten, or violate the legal rights of our employees, customer support staff, or other users.

11. User Content and Reviews

Our Website may allow you to post product reviews, ratings, comments, suggestions, or other feedback (collectively referred to as "User Content"). By submitting User Content to our Website, you represent and warrant that you are the sole author of such content, that it is accurate, and that it does not violate any third-party rights, including copyrights, trademarks, privacy, or publicity rights.

By posting User Content, you grant Massmed Private Limited a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide in any media. We reserve the right, but do not assume the obligation, to monitor, edit, or remove any User Content that we, in our sole discretion, deem to be offensive, defamatory, obscene, unlawful, or in violation of these Terms.

12. Disclaimers and Warranties

The Website and all Products, services, and content made available to you through the platform are provided on an "as is" and "as available" basis, without any representations or warranties of any kind, either express or implied, unless otherwise specified in writing. To the fullest extent permissible under applicable Indian law, Massmed Private Limited disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

We do not warrant that the Website, its servers, or any electronic communications sent from us are free of viruses, malware, or other harmful components. We do not guarantee that access to the Website will be uninterrupted, timely, secure, or completely error-free. Your use of the Website and any Products purchased through it is entirely at your own risk.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Massmed Private Limited, its directors, officers, employees, affiliates, agents, contractors, or licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the Website, your inability to use the Website, or the purchase and use of any Products. This includes, without limitation, damages for loss of profits, goodwill, data, business interruption, or other intangible losses, even if we have been advised of the possibility of such damages.

In no event shall the total, aggregate liability of Massmed Private Limited to you for all claims, damages, losses, and causes of action (whether in contract, tort, negligence, or otherwise) exceed the actual amount paid by you to us for the specific Product that gave rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Massmed Private Limited, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal and attorney fees) arising out of or relating to your breach of these Terms and Conditions, your violation of any applicable law, your infringement of any third-party rights, or your misuse of the Website or Products.

15. Third-Party Links

Our Website may contain links to external websites, services, or resources operated by third parties. These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by Massmed Private Limited. We have no control over the content, privacy policies, or practices of these third-party websites, and we accept no responsibility or liability for any loss or damage that may arise from your use of them. You access third-party links entirely at your own risk.

16. Privacy

Your privacy is of paramount importance to us. The collection, processing, storage, and transfer of your personal data and sensitive personal information are governed by our Privacy Policy. Our Privacy Policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. By using our Website, you consent to the collection and use of your information as detailed in our Privacy Policy.

17. Governing Law and Jurisdiction

These Terms and Conditions, along with any transactions conducted on our Website, shall be governed by, interpreted, and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or your purchase of Products shall be subject to the exclusive jurisdiction of the competent courts located in the city or state where the registered office of Massmed Private Limited is situated.

18. Force Majeure

Massmed Private Limited shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events, circumstances, or causes beyond our reasonable control (a "Force Majeure Event"). Force Majeure Events include, but are not limited to, acts of God, natural disasters, floods, earthquakes, fires, explosions, epidemics, pandemics, government-imposed lockdowns, strikes, labor disputes, civil unrest, acts of war, terrorism, cyber-attacks, network failures, or disruptions in transportation and logistics services.

Our performance under these Terms shall be deemed suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will make reasonable efforts to mitigate the effects of any Force Majeure Event and to find a solution by which our obligations may be performed despite the event.

19. Changes to the Terms

We reserve the right, at our sole discretion, to update, modify, amend, or replace any part of these Terms and Conditions at any time. Any changes or updates will be posted directly on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. It is your responsibility to check this page periodically for updates.

Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions constitutes your explicit and binding acceptance of those changes. If you do not agree to the modified Terms, you must stop using the Website immediately.

20. Grievance Redressal and Contact Details

In accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, Massmed Private Limited has appointed a Grievance Officer to address any customer complaints, queries, or grievances regarding our Website, services, or Products. We are committed to resolving your concerns in a fair, transparent, and timely manner.

If you have any questions, concerns, or grievances regarding these Terms and Conditions, please contact our Grievance Officer using the dedicated contact details, email address, or physical address provided on our official "Contact Us" page. The Grievance Officer will acknowledge your complaint within 48 hours of receipt and will work diligently to resolve the matter within one month from the date of receipt of the complaint.